About Us
Carmella purchased Casa Italiana in July, 2007. It's a first for Carmella, since she's a registered nurse with numerous certifications and her first career is working in the Cardiac Cath Lab at Manatee Memorial Hospital. Her family, however, has extensive experience in the food and beverage business. Ralph, her son, has worked in restaurants on every level since 1984. Deborah, her sister, has worked in the food industry since 1989. Tim, family friend, has been involved with cooking and serving for over 25 years.
Carmella's Casa Italiana is a small family owned & operated restaurant & pizzeria offering authentic Italian food & New York style pizza. The atmosphere is casual & the prices are affordable. Services include dine in, take out, delivery, & catering. Be sure to check out our full catering menu and our prix-fixe menu with packages designed to feed 10 people. Let us be your personal chef for all occasions. Now go find out.
Our Mission
It is our mission to provide world-class customer service and to prepare and serve the highest quality food at affordable prices whether it be for dine in, take out, delivery, or catering. We strive for fidelity, not convenience, to be valuable and unique.
Our Vision
The key to long-term success at Carmella’s Casa Italiana will be providing world-class service to our customers. This means preparing an employee population to focus and deliver on our vision of “Quality, Value, and Service Excellence in all we do.”
We envision a place that tourists and the entire Bradenton community think of first for food and fun.
We envision our dining room bustling with lunch and dinner guests and the phones ringing off the hook for take out and delivery orders.
We envision catering all your functions: weddings, anniversaries, memorials, business meetings, holiday meals, reunions, showers, etc.
Customer Care Standards
To support our vision, we have written customer care standards, and we train our employees to adhere to them every working hour. Strong, open communication of customer care standards sets expectations and encourages improvement. Each set of standards creates a chain of behavior linking our customers to our vision, mission, and values to all of us.
Our destination is customer loyalty…our vehicle is customer care standards. We developed a set of customer care standards for both internal and external customers that we communicate, practice and constantly improve. They help us pinpoint customer care problems before customers notice.
Standards also empower our employees to accomplish our customer care vision of “Exceed the Expected”. Creating standards does not eliminate innovation…it allows employees to focus it. Real customer service and value grows when employees focus on everything they can add above and around the existing customer care standards for all areas.
11 major principles guide the individual standards for each area of Carmella’s Casa Italiana:
- We will maintain a professional image and appearance.
- We will treat all customers with respect, courtesy, and urgency.
- We will aim to answer all phone calls within 20 seconds.
- We will reply to all written correspondence within 15 days.
- We will reply to all email within 24 hours.
- We will respond to all voice mail messages within 24 hours.
- We will greet customers within 3 minutes of arrival in the restaurant.
- We will survey for customer service feedback at least bi-annually.
- We will deliver the highest quality products and services.
- We will provide timely and accurate documentation.
- We will comply with all safety and regulatory requirements.
We are proud of our achievements and strive to achieve 100% effectiveness in all we do.
Are we meeting the standards? We value your feedback. If you have any comments on Carmella's Casa Italiana services,
Trying to capture the pizza toss on camera, but I didn't get it! Nest time! Ralph displaying 14" pepperoni and ham pizza. Add a pitcher of beer & you'll have a dynamic duo!
(For the dynamic duo, talking about the pizza & beer, not the beer and Ralph! *LOL*)
Eggplant Rollatini...add flair and pair it with a glass of Montepulciano or Chianti. Side order of fettuccine with marinara sauce. We also have spaghetti, penne, and linguine.
Large Greek salad to go. Looks like a meal to me! The table is set with a calzone and a bottle of Peroni. All we need is you!
Everything we serve is individually prepared and made fresh to order. We are not a chain or a franchise. Essentially, this means food is not going to appear at your table, on the counter, or at your doorstep in 5 or 10 minutes. This is not fast food. We take pride in all our dishes and this is readily apparent in the outstanding flavor and taste of everything that leaves the kitchen. Expect nothing less than fantastic food and expert, friendly customer service.
Got a group to feed? These are busy times, and no one understands that better than we do. When planning your next party, whether it be a casual lunch and gathering of friends or something more involved, we will cater all your functions, whether small or large. Your time is important and possibly limited. While you organize the logistics, leave the cooking to us. Ralph and Deborah are eager to work with you to establish pricing and plan the menu. At your discretion, we can deliver the food for the event or you can pick it up. Let us know your preferences, and we will do everything in our power to save you any hassles and ensure the food is ready when you are. Additionally, we provide a 120% guarantee that you will not run out of food at your catered function.